Terms of Service — Hey Fixx, LLC

Last updated: March 26, 2026

Overview

Welcome to Hey Fixx, LLC The terms "we", "us" and "our" refer to Hey Fixx, LLC. Hey Fixx, LLC operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Hey Fixx, LLC is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy at heyfixx.com/policies/privacy-policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least 18 years of age. Our products are intended for adults only. You may not use our Services if you are under the age of 18.

To use the Services, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We have made every effort to provide an accurate representation of our products and services. However, colors or product appearance may differ from how they appear on your screen due to your device type and settings.

We do not warrant that the appearance or quality of any products purchased will meet your expectations or be identical to how they are depicted in our store. All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities on a case-by-case basis.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Hey Fixx, LLC reserves the right to accept or decline your order for any reason. Your order is not accepted until Hey Fixx, LLC confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. In the event we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email or billing address provided at the time of purchase.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy at heyfixx.com/policies/refund-policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, or handling charges.

You agree to provide current, complete, and accurate purchase and payment information. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are authorized to use such card, (iii) charges will be honored by your card company, and (iv) you will pay all charges including shipping, handling, and applicable taxes.

Section 5 — Shipping and Delivery

We ship to addresses within the United States. All packages are shipped discreetly. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Section 6 — Intellectual Property

Our Services, including all trademarks, brands, text, images, graphics, video, and audio, are owned by Hey Fixx, LLC, its affiliates or licensors and are protected by U.S. and foreign intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, or transmit any material from the Services without our prior written consent. Unauthorized use may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by Hey Fixx, LLC.

FiHey Fixx, LLC’ names, logos, product names, designs, and slogans are trademarks of Hey Fixx, LLC. You must not use such trademarks without prior written permission. Shopify’s name, logo, and trademarks are the property of Shopify Inc.

Section 7 — Optional Tools

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have control over. We provide access to such tools "as is" and "as available" without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools. Any use of such tools is entirely at your own risk.

Section 8 — Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party websites. If you leave the Services to access third-party sites, you do so at your own risk. We are not liable for any harm related to your access of third-party websites or your use of products or services found there.

Section 9 — Relationship with Shopify

Hey Fixx, LLC is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make are made directly with Hey Fixx, LLC. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and Hey Fixx, LLC. You hereby release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Hey Fixx, LLC.

Section 10 — Privacy Policy

All personal information we collect is subject to our Privacy Policy, available at heyfixx.com/policies/privacy-policy. Certain personal information may also be subject to Shopify’s Privacy Policy at shopify.com/legal/privacy. By using the Services, you acknowledge that you have read these privacy policies.

Section 11 — Feedback

If you submit any ideas, suggestions, feedback, or reviews ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, and distribute such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that (i) you own or have all necessary rights to all Feedback, (ii) you have disclosed any compensation received in connection with your submission, and (iii) your Feedback complies with these Terms. We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.

Section 12 — Errors, Inaccuracies and Omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

Section 13 — Prohibited Uses

You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any laws or regulations; (c) to infringe intellectual property rights; (d) to harass, harm, or intimidate any person; (e) to transmit false or misleading information; (f) to send unsolicited advertising or spam; (g) to impersonate any person or entity; or (h) to engage in any conduct that restricts others’ use of the Services.

You also agree not to: (a) upload viruses or malicious code; (b) reproduce, sell, or exploit any portion of the Services; (c) collect personal information of others; (d) use automated tools, scrapers, or AI agents to access the Services without authorization; or (e) interfere with or circumvent the security features of the Services. We reserve the right to suspend or terminate your account at any time for violations of these Terms.

Section 14 — Agents

This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of any person and that can be executed without direct supervision.

No Agent may access or interact with Services unless it identifies itself and operates in strict accordance with the requirements below. We may limit, including by technical measures, whether and how any Agent accesses the Services.

Agents must: (i) identify that the request is from an Agent in all HTTP/HTTPS requests by including "Agent/[agent name]" in the user agent string; (ii) not conceal or obfuscate that interactions are from an Agent; (iii) respond truthfully to any question seeking to determine if interactions are from a human or computer; and (iv) not circumvent any measure intended to block or limit Agent access.

Section 15 — Termination

We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Sections covering Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive any termination.

Section 16 — Disclaimer of Warranties

The information presented on the Services is for general information purposes only. We do not warrant its accuracy, completeness, or usefulness. Any reliance you place on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY Hey Fixx, LLC, THE SERVICES AND ALL PRODUCTS ARE PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES SO THE ABOVE MAY NOT APPLY TO YOU.

Section 17 — Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Hey Fixx, LLC, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE SERVICES.

Section 18 — Indemnification

You agree to indemnify, defend, and hold harmless Hey Fixx, LLC, Shopify, and our affiliates, partners, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, arising out of (1) your breach of these Terms, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

Section 19 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any other remaining provisions.

Section 20 — Waiver; Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements between you and us.

Section 21 — Assignment

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 22 — Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Montana. You and Hey Fixx, LLC consent to venue and personal jurisdiction in the courts of Montana.

Section 23 — Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at heyfixx.com/policies/terms-of-service. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms at any time. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

Section 25 — Contact Information

Questions about the Terms of Service should be sent to us at:

Hey Fixx, LLC

Email: hello@heyfixx.com

Website: heyfixx.com

Note: These Terms of Service are not legal advice. You are responsible for ensuring compliance with all applicable laws. We recommend consulting a licensed attorney where you operate.